Terms & Conditions

Please read carefully prior to purchasing.

Warranty

All of our Smartphones and Tablets are International Version, Factory Unlocked devices, unless otherwise specified.

Therefore, our devices do not have manufacturer warranty.

Only selected items will have manufacturer warranty and it will be stated in the product description.

NGPStoreUSA offers 30-day warranty for all of our devices.

This warranty service is available for hardware and software defects only.

Any damage caused by modification, accident, or testing will not be covered.

 

Cancellation

Order can be cancelled by customer anytime, before it is shipped.

However, after the shipment is picked up by carrier, we cannot guarantee cancellation of the shipment.

In such case, customer will be required to accept the package, and return to us at their cost.

If shipment is rejected due to change of mind, FedEx surcharge maybe deducted from full refund.

 

Returns

We accept most unopened items within 30 days of delivery for a full refund.

If the return is result of our error, we will pay the return shipping cost.

If the return is not result of our error, re-stocking fee of minimum 15% may be applied depending on the condition of the item.

This includes, but not limited to, change of mind, failure to check network compatibility or wrong item/quantity ordered.

 

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Shipping

Domestic US customer, please enjoy our free expedited shipping.

International customers will have flat rate shipping depending on the region.

*We do not ship to AP/AE/AA or PO Box. 

**We do not ship to below countries due regulations regarding electronic devices import.

Afghanistan

Ecuador

North Korea

South Sudan

Venezuela

Argentina

Iran

Peru

Sudan

Yemen

Brazil

Iraq

Portugal

Syria

 Colombia

Central Africa Republic

Israel

Russia

Turkey

Cuba

Lybia

Somalia

Ukraine

Delivery

Please be advised that all of our shipment requires direct signature.

Please inspect package upon delivery for any damage.

If you have any doubt that package might be damaged or altered, please  do not accept the package.

If package is accepted, we will assume that package was in good condition at the time of delivery.

If package is refused without valid reason, minimum of 15% restocking fee will be applied.

 

Forwarding Address

NGP will ship to forwarding company or address.  However, we are not responsible for any products shipped & delivered to forwarder.

Once your forwarder signed and received the package, then the responsibility of the shipment is on the forwarder, not NGP.

Please contact your forwarder prior to contacting us regarding any damages/missing package.

Address Change

Shipping address can not be changed once order has gone through payment gateway successfully.

If you need an item to be shipped to different address, please contact us immediately, and we’ll cancel the order for full refund.

Then, you will need to place new order with correct address.

We cannot cancel order for address change once order has been processed and shipped.

Please take action to be available to receive and sign for the package, or work with local FedEx station for pick up.

Price Adjustment

Please be advised that in order to provide with best pricing for our customers, we are unable to adjust our prices after the purchase.  And any returns due to pricing issue will require restocking fee of minimum 15% to be applied, unless it was NGP’s mistake.